Returns & Exchanges
At Cistus Nursery, we want you to be completely satisfied with your fashion selections. If your purchase doesn't meet your expectations, we offer a hassle-free return or exchange process within 30 days of delivery.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing